At Cheap Flight Experts, we aim to provide a smooth, transparent, and hassle-free booking experience. Refund eligibility depends on the fare conditions and cancellation policies of the respective airline. Please review this Refund Policy carefully before making your reservation.
1. General Refund Guidelines
- All refunds are processed according to the fare rules and cancellation policies of the respective airline.
- Some tickets, including promotional, discounted, or special fares, may be non-refundable.
- If your booking qualifies for a refund, the refundable amount will depend on the airline’s fare conditions, cancellation fees, and any applicable Cheap Flight Experts service charges.
2. Customer-Initiated Cancellations
If you wish to cancel your booking:
- Contact our customer support team as soon as possible by phone or email.
- Airline cancellation charges will apply according to the fare rules.
- Cheap Flight Experts may charge a service fee in addition to any airline-imposed fees.
- Refunds can only be processed after the airline approves the cancellation request.
3. Airline Cancellations or Schedule Changes
If an airline cancels your flight or makes a significant schedule change:
- You may be eligible for a full or partial refund, travel credit, or a complimentary flight change, depending on the airline’s policy.
- Our support team will assist you throughout the cancellation, refund, or rebooking process.
4. No-Show Policy
If a passenger fails to board a scheduled flight without canceling in advance:
- The reservation will be considered a No-Show.
- Refund eligibility will depend entirely on the airline’s no-show policy.
- Most no-show tickets are non-refundable.
5. Refund Processing Time
Refund processing times vary depending on the airline and payment provider.
- Airline review and approval: 7–21 business days
- Refund to the original payment method: 3–10 business days after airline approval
Processing times may be extended during peak travel seasons or due to airline-specific procedures.
6. Service Fees
Cheap Flight Experts may charge service fees for:
- Ticket cancellations
- Flight date or itinerary changes
- Special booking assistance or travel support requests
These service fees are separate from airline charges and are generally non-refundable.
7. Partially Used Tickets
Refund eligibility for partially used tickets is determined solely by the airline’s fare rules. In many cases, tickets that have been partially used are not eligible for any refund.
8. Refund Method
Approved refunds will be credited to the original payment method used during the booking process.
For security reasons, refunds cannot be transferred to another credit card, bank account, or alternative payment method.
9. Disputes and Chargebacks
If you have any concerns regarding your refund:
- Please contact Cheap Flight Experts before initiating a chargeback with your bank or card provider.
- Our customer support team will make every reasonable effort to resolve your concern promptly and fairly.
10. Contact Us
If you have any questions regarding this Refund Policy or would like to request a refund, please contact us:
Cheap Flight Experts
Email: info@cheapflightexperts.com
Phone: +44 020 3951 5343
Address: 912-Z Guilden Street, London, EC2N 3RN, United Kingdom